Tungsten Carbide Tools for Woodworkers, Farriers and more...

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Refunds & Returns


1. This policy sets out the returns policy for goods or services purchased through the online store operated by TCS LTD.

2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.

3. Under the Consumer Protection (Distance Selling) Regulations 2000, if you change your mind about a purchase you have made within 7 working days after the date of delivery you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.

4. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 7 working days.

5. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.

6. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product (like a service) please contact us for further information about how this can be done.

7. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.

8. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.

9. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

10. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.

Tungsten Carbide Solutions Ltd

The Old School House,
Stanford Bridge,
Worcestershire,
United Kingdom
WR6 6SP

+44 (0) 1886 853546

Click to Email

Company Reg: 04626127
Vat Reg: GB 807 3913 28

Tungsten Carbide Solutions Ltd

TCS Ltd is a family run company established in 2002.  Based in rural Worcestershire UK we supply established loyal customers both home and abroad. Our Company specialise in the stocking and distribution of Tungsten Carbide Saw Tips and Brazing Materials for the Woodworking Industry. These include Saw Service Centres within Sawmills around the UK and Southern Ireland, Circular Saw Manufacturers, Saw Sharpeners and Saw Doctors.

For the Farriery Industry, from a single Farrier to a Wholesaler, TCS Ltd also supply a wide range of Tungsten Carbide Horseshoe Pins, with associated products such as HSS drills, Countersink drills, Taps and Drive in Plugs.

TCS Ltd have a good working knowledge of the market requirements and have established a strong reputation for the quality and service we offer to our customers in each of these industries.